Regis Corporation

  • Receptionist

    Cost Cutters
    Requisition ID
    Salon Number
  • Overview

    The Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers.  Specifically, the Receptionist is expected to:
    • Market and grow the business  
    • Provide exceptional customer service
    • Control expenses  
    • Complete required tasks

    As a receptionist, you will be held accountable for these key areas.  Successful performance will be measured by meeting or exceeding established requirements.


    Market and grow the business 

    • Meet or exceed minimum productivity requirements as established by the company;
    • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed;
    • Clearly convey a complete understanding of pricing for available services;
    • Coordinate Promotional Sales displays as directed by the company using ShopTalk;
    • Responsible for sales to all walk-in retail customers.


    Provide exceptional customer service 

    • Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary;
    • Estimate wait times for scheduled and unscheduled appointments;
    • Answer the telephone promptly and professionally;
    • Handle general complaints and refer customer service issues to the manager;


    Manage and control expenses 

    • Follow weekly salon schedules as directed by Salon Manager;
    • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy;
    • Safeguard company assets by adhering to company policies and procedures.


    Complete required administrative tasks/compliance

    • Perform a variety of tasks related to assisting salon operations, including but not limited to:  answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager;
    • Communicate effectively with management, customers and co-workers in a professional and courteous manner;
    • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety;
    • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management;
    • Adhere to all corporate policies, procedures and work rules;
    • Handle all POS transactions including opening and closing the register.


    • Ability to work in a dynamic salon environment.
    • Good time management skills, good judgment, and the ability to multi-task.
    • Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.
    • Computer knowledge including but not limited to point-of-sale systems and data entry.
    • Ability to work a flexible schedule including nights and weekends.

    Physical Requirements

    • Frequent lifting up to 10 lbs. to stock retail shelves.  Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
    • Continuous standing throughout the day 
    • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
    • Occasional pushing and pulling to move styling chair.
    • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
    • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
    • Ability to communicate with customers regarding services offered and requested and the customer’s needs and wants.
    • Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
    • Occasional travel to mandatory meetings and training sessions, including overnight travel.

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