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Sassoon Receptionist / Head Receptionist

Sassoon Receptionist / Head Receptionist

Brand 
Sassoon Salon
City 
SAN FRANCISCO
Location 
..
State/Province 
CA
Address 
359 SUTTER ST
Requisition ID 
2017-18489
Salon Number 
00846

Overview

Sassoon Salon, a leader in the international beauty industry, is hiring full time (apprentices/assistants, stylists, colorists, receptionists). If you are a friendly, ambitious, passionate, hard-working individual, then Sassoon is the place for you. Be part of a prestigious salon with the finest trained stylists and colorists in the world, who use Sassoon-crafted cut and color techniques, and products to create the effortlessly sophisticated looks that guests desire.

Responsibilities

  • Provide exceptional guest service as the receptionist
  • Answer the telephone promptly, professionally, and in a courteous manner
  • Book appointments. Confirm appointments. Reschedule appointments
  • Market and grow the business 
  • Promote and sell services Understand the needs of the guest, greet and products, including recommending and selling additional services and/or retail products which will enhance and improve the guest’s image and/or contribute to the guest’s satisfaction with services performance
  • Clearly convey a complete understanding of pricing for available services
  • Greet each guest professionally by name and escort all guests through the salon.
  • Estimate wait times for scheduled and unscheduled appointments
  • Handle general complaints and refer guest service issues to the manager
  • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy
  • Handle all POS transactions including opening and closing the register.
  • Safeguard company assets by adhering to company policies and procedures
  • Complete required administrative tasks/compliance
  • Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping and other duties as assigned
  • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
  • Communicate effectively with management and co-workers in a professional and courteous manner
  • Be consistently punctual to work, including attending mandatory staff meetings, training sessions or as otherwise required by management.
  • Adhere to all corporate policies, procedures and work rules
  • Give salon tours when necessary

Qualifications

  • Ability to work in a dynamic salon environment
  • Good time management skills, good judgment, and the ability to multi-task.
  • Ability to work a flexible schedule including nights and weekends
  • Well-developed interpersonal skills to communicate in a professional and courteous manner with guests, co-workers, and leadership.
  • Computer knowledge including but not limited to point-of-sale systems and data entry.
  • High school level reading, writing and mathematical skills and comprehension.

Physical Requirements

  • Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading weekly shipment of products.
  • Continuous standing throughout the day 
  • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
  • Occasional pushing and pulling to move styling chair.
  • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
  • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon
  • Continuous standing and walking throughout the day to perform duties.
  • Continuous reaching, alternating between shoulder level and above shoulder level height to perform services, stock shelves, retrieve product / supplies from cupboards and shelves
  • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, shampoos, conditioners, hair spray and guest perfume.

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